Privacy Policy

Last updated: Feb 06, 2026

Burnout-coach.ca operated by Michelle Messner, Holist Nurse, Nurse Coach & Consultant (“we,” “our,” or “us”) through Grounded Roots Integrative Health, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.burnout-coach.ca, engage with our coaching services, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you interact with us (such as booking a session, completing a contact form, subscribing to a newsletter, downloading a resource, or making a payment), we may collect:

- Name
- Email address
- Phone number
- Health or personal information you choose to share during coaching sessions or through intake forms
- Payment information (processed securely via third-party providers such as Stripe and PayPal)

Automatically Collected Information

When you visit our website, we may automatically collect:

- IP address
- Browser type and version
- Pages visited and time spent on each page
- Date and time of your visit
- Device information
- Cookie and tracking data

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and improve our services. You can choose to disable cookies through your browser settings.

2. How We Use Your Information

We use your information to:

- Provide and personalize coaching services
- Communicate with you regarding sessions, updates, or inquiries
- Process payments securely
- Maintain and improve our website and services
- Send you newsletters, downloadable resources, or promotional content (with your consent)
- Manage participation in group coaching programs
- Comply with legal obligations

3. Marketing Communications & Consent

With your explicit consent, we may use your contact information to send you:

- Coaching tips, guides, and downloadable resources
- Updates about upcoming group programs, events, or webinars
- Newsletters and promotional offers related to our services

You may provide this consent when signing up through our website forms, downloading resources, or joining our mailing list.

You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails or contacting us directly at [email protected].

We comply fully with Canada’s Anti-Spam Legislation (CASL) and will only send marketing communications to individuals who have opted in to receive them.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information only with:

- Service providers that help us operate our business (e.g., payment processors, scheduling tools, analytics providers, and email marketing platforms)
- Legal authorities, if required by law or to protect our rights and safety

- All third-party providers are required to handle your data securely and only for the purposes specified.

5. Data Storage and Security

- We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no online system is completely secure. By using our website, you acknowledge and accept these risks.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, we securely delete or anonymize your data.

7. Your Rights

As a resident of Canada, you have the right to:

- Access and receive a copy of the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to processing (subject to legal or contractual restrictions)
- Request deletion of your personal data

To exercise these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Continued use of our website or services after such updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Michelle Messner
📧 [email protected]
🌐 www.burnout-coach.ca